BPS: Reinventing BPO with Intelligent Operations

Traditional BPO is dead. Yet the need to reinvent business operations is more paramount than ever.

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In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable growth requires a new operating model one that's anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes.

Northlance Operations makes this possible through our human-machine operating model – SynOps, which synthesizes the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experiences, heightens collaboration among both internal groups and external partners to drive successful and sustainable growth.

BPO services

Discover more about our business process services, and how we harness data, talent and new technology to make your business more intelligent.

Finance and Accounting

Transform finance from transactional and reactive to proactive and strategic with an intelligent operating model to drive growth.

Marketing

Northlance Interactive Operations activates and optimizes best in class customer experiences.​

Insurance

We use Applied Intelligence to improve performance, claims processes, fraud detection, litigation and more.